Privacy, Cookies & Legal Disclaimer

Privacy, Cookies & Legal Disclaimer

HomePrivacy, Cookies & Legal Disclaimer

Centrica Storage Limited is committed to the online privacy of all its users. This policy statement is designed to give a clear explanation of Centrica Storage Limited's data processing practices. For your protection, we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.

We will not collect any information about individuals, except where it is specifically and knowingly provided by them. Examples of such information are:

  • Your name

  • Your email address

The information collected will be used to send you the information you have requested and to provide information that may be useful to you.

We may share non-personal aggregate statistics (group) data about our site visitors' traffic patterns with partners or other parties. However, we do not sell or share any information about individual users.

This policy applies to personal information we hold about individuals, sole traders and partnerships. It does not apply to information we hold about companies and other organisations.

Centrica Storage Limited believes it is important to protect your privacy, and so we are committed to giving you a personalised service that meets your needs in a way that also protects that privacy. This policy explains how we may collect information about you and then use it to meet your needs. It also explains some of the security measures we take to protect your privacy, and tells you certain things we will not do.

When we first obtain personal information from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products. You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing us at the address below or by clicking on the 'unsubscribe' box on any emails we send you.

1. Collecting information

We may collect personal information about you from a number of sources, including the following:

  • From you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details.

  • From you when you contact us with an enquiry or in response to a communication from us, in which case this may tell us something about how you use our services.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.

2. Using information


Information you provide or we hold about you (whether or not under our contract (or contracts) with you) may be used by us or our agents (or both) to:

  1. identify you when you contact us;
  2. help identify accounts, services and/or products which you could have from us from time to time. This identification process may be carried out by an automatic scoring system, which takes account of the information you have provided, any information we hold about you and information from third-party agencies (including credit reference agencies). We will only contact you in this way if you have previously given your permission;
  3. help run, and contact you about improved running of, any accounts, services and products we have provided before, or provide now or in the future;
  4. carry out marketing analysis and customer profiling (including with transactional information) and create statistical and testing information;
  5. help to prevent and detect fraud or loss; and
  6. contact you in any way (including mail, email, phone, visit, text or multimedia messages) about products and services offered by us and selected partners. We will only contact you in this way if you have previously shown your consent.
  7. ensure that content from our site is presented in the most effective manner for you and for your computer.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing.

We may allow other people and organisations to use information we hold about you:

  1. to provide the services you have asked for;
  2. as part of the process of selling one or more of our businesses;
  3. if we have been asked to provide information for legal or regulatory purposes; or
  4. as part of current or future legal proceedings.

From time to time, these other people and organisations may be outside the European Economic Area in countries that do not have the same standards of protection for personal data as the UK.


We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.

3. Protecting information

We have strict security measures to protect personal information. This includes following certain procedures (for example, checking your identity when you phone us) and if personal information is transferred outside of the EEA, it will continue to be protected by encrypting (encoding) data on our websites.

4. The Internet


If you communicate with us using the internet, we may occasionally email you about our services and products. When you first give us personal information through our website, we will give you the opportunity to say whether you would prefer us not to contact you by email and not to send emails about our products. However, you can always send us an email (at the address set out below) at any time if you change your mind.


Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.



A cookie is a piece of text which asks permission to be placed on your computer's hard drive. Once you agree (or your browser agrees automatically if you have set it up in that way), your browser adds that text in a small file.

A cookie helps analyse web traffic or lets website operators know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We have included a full list of the cookies used on below, along with a definition of what the cookie is used for. Centrica Storage Limited will not use cookies to collect personally identifiable information about you.

How to control and delete cookies

We know that people have concerns about cookies, but we believe that the benefit that you and Centrica Storage Limited gain from their proper use is worthwhile.

You can delete the files that contain cookies – those files are stored as part of your internet browser. If you wish to restrict or block the cookies which are set by, or indeed any other website, or if you wish to receive notification of cookie placement requests or decline cookies completely, you can do this through your browser settings. The Help function within your browser should tell you how. Please be aware that declining or denying cookies may prevent you from being able to use the website to its highest capability.

Alternatively, you may wish to visit which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile device you will need to refer to your manual.

This is a list of the main cookies set by the Centrica Storage Limited website, and what each is used for:

Cookie name Duration Use Host
__utma 2 years Metrics: Google
__utmb 30 mins Metrics: Google
__utmc Session Metrics: Google
__utmz 6 months Metrics: Google uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate our use of our website and compile reports on user activity.

Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Cookie name Duration Use Host
s_cc session Metrics: Omniture
s_sq session Metrics: Omniture

We use Adobe Omniture to help study user behaviour on in order to improve the site for our users. Adobe Omniture uses cookies to collect standard internet log information and visitor behaviour information. The information generated by the cookies about individuals' use of the website (including IP address) is transmitted to Adobe Omniture, however we do not use IP addresses to look at individuals' information or use of our site.

Centrica Storage Limited will not (and will not allow any third party to) associate any data gathered from this site with any personally identifiable information from any source as part of our use of the Adobe Omniture statistical analytics tool. Adobe Omniture will not associate your IP address with any other data held by Adobe.

Cookie name Duration Use Host
aether 30 mins Metrics: Gaia Insight

We use Gaia Insight to enable us to understand how visitors interact with particularly the paths visitors take through the site. This data is used to help understand how visitors interact with the site and the way in which they navigate through it. Your IP address and other personally identifiable data is not associated with any other data held by Gaia Insight.

Cookie name Duration Use Host
is_returning 5 years Metrics: Crazy Egg

We use Crazy Egg to see how visitors interact with areas of a page. No personally identifiable data is captured during this process.

Your rights is required to comply with the provisions of the Data Protection Act 1988. This provides amongst other things that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should be kept up to date, where necessary, and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and for any inaccuracies to be corrected.

5. Links

This website may contain links to other sites or recommended suppliers. Please remember that we are not responsible for the privacy practices of these other sites. This privacy policy applies only to information collected on this website.

6. Access to information

For the purpose of the Data Protection Act 1998, the data controller is Centrica Storage Limited of 1st Floor, 20 Kingston Road, Staines-Upon-Thames
TW18 4LG.

Our nominated representative for the purpose of the Act is the the Head of Information Systems.

The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

7. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

8. Further Information

If you would like any more information or you have any comments about our privacy policy, please either write to us at Data Protection Manager, Privacy Unit-Legal, Centrica plc, Lakeside West, 30 The Causeway, Staines, Middlesex TW18 3BY, United Kingdom or email us We may amend this policy from time to time, in which case we will publish the amended version on our website.